Service and customer care still "locked-down"

Went to Boksburg branch last week but they were busy and I didn't have time to wait so went back there on Wednesday afternoon. I had the alignment done aswell as a punture and rotation. First issue was me walking past a salesman without as much as a simple hallo. I stood inside waiting for someone to attend me while 2 guys and 1 lady dressed in Tiger clothes were having a chat outside. Another salesman asked if Ive been served. Anyway,got the vehicle on alignment. The technician was complaining about him being the only guy doing the alignment, which isn't really an issue with lockdown and all. The issue is that even as I told him the car is pulling he could not take 5min to go test drive it, instead he moved it into the workshop and told them to rotate the tyres. The salesman did not have any details on hand. In previous years they had a note book with the vehicle details and mileage atleast so I had to go look see what the reg was + he sucked the mileage from somewhere so how do you keep track of when it was done and when to do it next. I was upset asbI left but thought I'd let it go but now I realize that I now need to drive back to Boksburg from Delmas so he can fix the alignment so that it wont pull anymore. Service is bad, the toilet was filthy, its like you just don't care anymore-and there I was making sure that I stay true and support the guys I once believed in so much. Only thing you manage to do to your full potential was the invoice, and I paid with no complaints but seriously, I need atleast something to show for the money paid but until now I feel like I'm empty handed