Rip-Off

I have been a customer of Tiger Wheel & Tyre for a few years now and I've gone back because these guys have been doing good honest work and I appreciated that.

However today was not so great. I took my citi golf for wheel alignment to Tiger Wheel & Tyre Bellville and I was charged R694. This included fixing up one my my tyres. I was happy and I paid. After about 10mins I was called to the pit by the gentleman who was working on my car and he said my fronts were severely misaligned and both of them needed a camber adjustment. I don't know what that is. He said because of this extra work I was going to be charged an extra R800 which was way more than the original amount.

Clearly that seemed very steep for me but because I wanted my car fixed I was willing to pay. The gentleman told me to come down to the pit and not worry. He said, "We good?" I think it doesn't need rocket science to figure out that we was soliciting a bribe and wanted an out of book transaction to fix my car. He kept on telling me that its a lot of work that will require removing the shocks to do the camber adjustment. Anyway..I wasn't willing to pay a bribe. I went to the office and paid the extra R800 and braced to be there for an extra hour or so while this "extra" work was being done.

15 mins later, I was called and told the car is finished. I didn't understand that. I thought this was extra work that needed lots more time hence R800. No shocks or breaks were removed. As soon as the car pulled out of the pits the guys started shutting down everything for the day...clearly I'd been **********. My receipts can show the time difference betwen the two payments and it wasnt a lot.

I am definitely not happy with this because there is no way of knowing that there was truth in this diagnosis as well as the work itself. Over and above that this ********* behaviour of soliciting bribes by the technicians is repulsive. I'll be reaching out to management.