Poor service "tiger wheel & tyre greenstone"

I recently went to tix a tyre punch at "tiger wheel & tyre greenstone" on the date 21/08/2020.

A guy called "Zuma" worked on my car and he was fixing a puncher on the left front tire.

few days later noticed one locknut missing on the wheel, when I went back to find out the following week was told to leave one locknut by the manager "Jan" In order for them to find me a replacement nut as I believe they should be accountable for it, as they where the last people to work on the particular tire.

The manager advised me to come the following weekend on Saturday, I went he told me he does not have the nut as he ordered it and should come the following weekend.... As I did again only to get the same response.

Then finally after 3weeks got a call from one of the sales personnel saying my locknuts are ready for collection. But only to get there they wanted me to pay for the locknut which was lost...

Then they started to coming up with stories when I refused to pay saying someone might have ****** the nut.... "which is impossible to take out without a locknut key"

The manager "Jan" took me to his room to watch a video trying to find out what happened.... Which took almost 3 hours trying to get to the conclusion

As understanding customer I went during my own time and wasted my petrol over 3 days which l went without progress thinking everything will be sorted. He made me watch the video and Yes, it proved that they worked on my car and yes they told me that they just hand tight the nut. And still he tried to keeps on his point of saying someone stole the locknut.

WHY IS IT BECAUSE I'M FROM SOWETO where crime its a norm maybe.

Locknut are only cost R1600 at VW. I believe they just lost a good client as I loved tiger wheel and tyre in general. All my tyre or alignment was always done by the brand.

Hope the don't do the same to the next customer,

POOR CUSTOMER SERVICE TO: tiger wheel & tyre greenstone