Poor Service from Leeza Hoffmann

I would like to formally raise a concern regarding the service I received at your Pinetown branch on Monday, 6 October 2025.

I visited the branch to replace my tyre under insurance and was assisted by Leeza Hoffmann. Unfortunately, I was not satisfied with the way she handled the process or treated me during my visit.

From the beginning, she expressed reluctance to process my insurance claim, stating that we might not get a response the same day and that it could be delayed until the next day. I insisted that we proceed with the claim regardless. She further complained that the claim might be declined and mentioned she could be “shouted at” by the insurance company for wasting their time. I explained that her role was simply to submit the claim and that the decision would rest with the insurer.

I was made to wait for over an hour and a half before she eventually processed the claim — only after I repeatedly asked for assistance from her and other staff members. When I later contacted the insurance company myself, I discovered that the details she had submitted were incorrect, including an inaccurate statement that my tyre had “no tread,” even though the tyre clearly had visible tread.

Ultimately, my claim was declined, and Ms. Hoffmann appeared to find this amusing, which I found unprofessional and disrespectful.

I believe this experience does not reflect the level of customer service that Tiger Wheel & Tire is known for. I kindly request that this matter be investigated and appropriate steps taken to ensure no other customer is treated in this manner.