Poor Service, Bad Attitude and No Customer Service

On the 4th of November 2022 i went to Tiger Wheel and Tyre- Witbank Branch for the fitment. I wanted Bridgestone 185/55R16 for my Toyota Starlet XS. When i get there i asked nicely for the size, the guy by the name of Klaas said with attitude we don't have Bridgestone but i can give you another brand, i said is fine give it to me. He gave me the other brand (forgot the name) i paid for two tyres for the price of R1 960.20 i paid with the card. Only to find out that my one rim is damaged.

He told me that the rim is damaged and he can repair the rim for me for the price of R899.99. I paid as well. All in all i paid R2 860.19. When they are about to fit the rim the person who was helping me told me that the size i wanted is not available, and i was like how come. Okay i told them since the size is not available is fine, repair the rim and refund me back my money. Klaas said he will refund me since i paid by card, but the money will only be in after 24 hours, i pleaded my story that i need the tyres as in yesterday as i am going home for funeral. He said with attitude again that " i can make a noise as much as i want there is nothing he can do". I was like but the mistake is from your side, you made me pay for the Tyre that you did not have in stock, and why am i suffering for that?.

He gave me rim back, tried to speak to the manager but he told me the same story that i have to wait for 24hours for the money to reflect in my account. I took my rim and go to the nearest fitment centre, i got the bridgestone tyres there and while there we trying to fit, only to find that Tiger Wheel and Tyre has damaged my Rim.

I went back to Tiger Wheel and Tyre showed them the rim, they acknowledge their mistake and they said they will repair the rim at no cost, but they are taking the rim to wheel collision in Jhb (turnaround is 2 weeks). I said fine, tomorrow the 18th of November 20222 is 2 weeks, still i did not hear anything from Tiger Wheel and Tyre, until i called them today (17/11/2022 at around 14:00) to check on the rim. I was told no i have to wait till tomorrow they will call me back.

It has been almost 2 weeks not hearing anything about my rims, i mean i parked my car now using taxis and lifts to work etc because i don't have rims.