Poor Service

Early November 2025, I visited your Vanderbijlpark branch to have a slow puncture repaired on my Nissan NP200 (left rear tyre). I was advised by your staff that the tyre wear was "unacceptable" and that both rear tyres needed to be replaced. I asked for: • A quotation for two new tyres; and • The slow puncture needs to be repaired. I received the quotation. However, I was then informed by a staff member that my spare wheel was fitted in its place because they were "not comfortable" with the wear. (For context, these tyres are approximately 15 months old with ±35,000 km.) No costs were charged, and I assumed that the slow puncture was repaired. Two weeks later, I experienced a slow puncture on one of my front tyres. I planned to use my spare wheel and have the puncture repaired at my local petrol station. To my surprise, the spare tyre (which I had requested to be repaired) was utterly flat. The petrol station repaired the tyre removed by Tiger Wheel & Tyre and found a ±2 cm aluminium nail causing the puncture. This indicates that the original slow puncture was not repaired at the Vanderbijlpark branch; it was swapped with my spare wheel, and I left the premises with a flat spare tyre—without being advised of this. On Wednesday, 10 December 2025, I gave Tiger Wheel & Tyre a second opportunity. My wife's Mahindra TUV300 required a wheel alignment. Once again, I was told the tyre wear was "unacceptable" (the tyres have approximately 75,000 km and are about three years old) and that I needed to purchase four new tyres. I requested that the alignment be done first and that I be provided with a quotation for four new tyres. The staff refused to perform the alignment unless I purchased tyres, and they gave me all kinds of mysterious explanations about overall tyre wear. I asked again for a quotation, but none was provided. I therefore left, confused and disappointed by the refusal to assist. I want to note that the main reason I continued supporting Tiger Wheel & Tyre was because of Ms Channe Van Den Berg, whom I have dealt with since 2018 (when she was at Thomas Tyres). I have always valued her customer service and consistent, professional service delivery. I did not see or speak to her and was assisted by two male staff members. The following day, I visited Supa Quick in Magaliesburg. The alignment was completed in approximately 10 minutes for R400, and I was advised that no new tyres were required.