RV
Riaan V
1 reviews | Active since May 2021
28 Jun 2023, 19:04
Poor service
Poor poor poor service. Went to TWT in Alberton to have my cars balancing and alignment done. Arrived at 10:45. That salesman asked if I was willing to wait an hour or so to which I agreed. Went to Makro. Arrived back at 1:30 and my car was still standing where I parked it. The salesman said it is next so I went to Builders. Eventually left TWT at 2:45. What poor service. 4 hours. Honestly!!! When I got home I checked the alignment report. It was for the wrong vehicle and NOTHING was done! None of the settings were within range even if it was the wrong vehicle!!!!!
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Tiger Wheel & Tyre's replyOfficial
29 Jun 2023, 07:34Good morning, Riaan - thank you for sharing your experience. We are really sorry about the inconvenience we've caused you. We pride ourselves on our high service standards when it comes to customer interaction and the maintenance of customer vehicles. The matter has been escalated and a senior manager will be in touch. Thanks.
Tiger Wheel & Tyre's reply29 Jun 2023, 07:34
Official
Good morning, Riaan - thank you for sharing your experience. We are really sorry about the inconvenience we've caused you. We pride ourselves on our high service standards when it comes to customer interaction and the maintenance of customer vehicles. The matter has been escalated and a senior manager will be in touch. Thanks.