Poor respect for customer

I booked my car in on the 25/09/2015at the Menlyn Tiger Wheel and Tyre (TWT) branch and arrived just after 08:00 in the morning to put 4 new tyres on a different set of mags.<br> <br> I was met by the sales consultant who I had been dealing with telephonically. I put my car on the ramp and provided them with the tool to take the mags off as they did not have the right tool.<br> <br> I then left the branch to attend to my other commitments. Throughout the morning I had called through twice to speak with the sales consultant I was dealing with and was either put on hold or transferred and the call dropped. <br> <br> 3 hours after I had taken my car to TWT I took my own initiative to see what the progress was and went to the branch. The car was ready and was waiting outside.<br> <br> This is what has caused my frustration 1) I was not informed that the job was finished. 2) The sales consultant showed little respect to me, 3) TWT are running a promotion with a free rugby ball that i did not receive, 4) My old tyres and rims were put in my car and one of them was put on the passenger seat which shows huge disrespect for my personal property.<br> <br> Extremely unpleasant experience.<br> <br> <br>