1 reviews | Active since Jul 2016
Poor quality tires to consumers - No recourse
Menlyn Branch - Went in to purchase tires on a budget with Vitality assist. They are between 2.5 and 3.5k more expensive than competitors - This defeats the use of your Vitality drive rewards. A set of Generals cost over 15k with them while a competitor around the corner offers the same for 12.8k all inclusive. Being on a budget I opted for a less expensive option - They market a brand call Revelo. I believe they have a responsibility to provide a quality product to consumers even at a budget - This should be a consumer right. I could not have made a worse decision. Yes, I was informed that road noise and consumption stats cannot be compared to leading brands - I get that BUT... Consumption dropped by more that 1.8km/l - you cant hear yourself think from the road noise and most importantly they will not balance, This is a major safety issue. An aftersales call from the branch was ended with " I am sorry to hear that good sir" It seems that that is it then, A gross dismissal of consumer rights - In my opinion.
Thank you for taking the time to share such detailed feedback about your experience at our Menlyn branch. We are truly sorry to hear about your dissatisfaction with the pricing concerns, your experience with the Rovelo tyres, and the way your concerns were handled in follow-up communication. Your feedback is important to us as it highlights areas where we need to improve — both in providing transparent product guidance and in ensuring aftersales support is meaningful and supportive. Safety, quality, and customer trust are our top priorities, and we regret that we have not met your expectations here.
The Tiger Wheel & Tyre Head Office Team
Thank you for taking the time to share such detailed feedback about your experience at our Menlyn branch. We are truly sorry to hear about your dissatisfaction with the pricing concerns, your experience with the Rovelo tyres, and the way your concerns were handled in follow-up communication. Your feedback is important to us as it highlights areas where we need to improve — both in providing transparent product guidance and in ensuring aftersales support is meaningful and supportive. Safety, quality, and customer trust are our top priorities, and we regret that we have not met your expectations here.
The Tiger Wheel & Tyre Head Office Team
The Tiger Wheel & Tyre Head Office Team
The Tiger Wheel & Tyre Head Office Team
