DC
Donovan C

1 reviews | Active since Jul 2016

25 Aug 2025, 14:57

Poor quality tires to consumers - No recourse

Menlyn Branch - Went in to purchase tires on a budget with Vitality assist. They are between 2.5 and 3.5k more expensive than competitors - This defeats the use of your Vitality drive rewards. A set of Generals cost over 15k with them while a competitor around the corner offers the same for 12.8k all inclusive. Being on a budget I opted for a less expensive option - They market a brand call Revelo. I believe they have a responsibility to provide a quality product to consumers even at a budget - This should be a consumer right. I could not have made a worse decision. Yes, I was informed that road noise and consumption stats cannot be compared to leading brands - I get that BUT... Consumption dropped by more that 1.8km/l - you cant hear yourself think from the road noise and most importantly they will not balance, This is a major safety issue. An aftersales call from the branch was ended with " I am sorry to hear that good sir" It seems that that is it then, A gross dismissal of consumer rights - In my opinion.

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Replies (3)
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply26 Aug 2025, 07:06
Official
 Dear Donovan,

Thank you for taking the time to share such detailed feedback about your experience at our Menlyn branch. We are truly sorry to hear about your dissatisfaction with the pricing concerns, your experience with the Rovelo tyres, and the way your concerns were handled in follow-up communication. Your feedback is important to us as it highlights areas where we need to improve — both in providing transparent product guidance and in ensuring aftersales support is meaningful and supportive. Safety, quality, and customer trust are our top priorities, and we regret that we have not met your expectations here. 

We appreciate you bringing this to our attention and assure you that we take your concerns seriously and are investigating the matter internally. 

Kind regards,
The Tiger Wheel & Tyre Head Office Team
DC
Donovan C's update26 Aug 2025, 09:27
Reviewer Update
Good Morning and thank you for the positive response. I have already received a call from the Menlyn branch. They are willing to assist with this issue. As much as I am still concerned about the quality of this tyre brand, TWT has restored my faith in the company and their willingness to provide the customer service that they advertise and I quote" Tiger Wheel & Tyre is South Africa’s trusted leader in automotive fitment, delivering expert service and top-quality products for nearly 60 years " This could very well have been left as is however, TWT has opted to take the responsibility to resolve. For this I am extremely thankful and will be happy to visit their stores in future.
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply01 Sept 2025, 15:53
Official
 Thank you, Donovan, for your gracious update and for giving us the opportunity to make things right. We’re very pleased to hear that our Menlyn branch has reached out and is working with you towards a resolution. 

While we regret that your initial experience caused concern, it’s wonderful to know that our team’s efforts to take responsibility have restored your confidence in Tiger Wheel & Tyre. Your trust means a great deal to us, and we’ll continue working hard to deliver the expert service and quality you deserve. 

We truly appreciate your understanding and look forward to welcoming you back at our stores in the future. 

Warm regards,
The Tiger Wheel & Tyre Head Office Team