Poor After-Sales Service and No Accountability

I purchased two tyres from TWT in December 2023. Within 12 months both tyres developed bubbles. When I reported the issue in December 2024, I was told it was pothole damage without proper inspection. The focus was on selling me new tyres rather than investigating.

In August 2025, an alternate reputable company inspected the tyres and alerted me that both had failed in the exact same position. They advised me to return the tyres, which confirmed this was not ordinary wear or road damage.

Despite this, TWT still maintains it was road damage. The suggestion that I somehow managed to damage both tyres in the exact same spot is unrealistic. Instead of acknowledging the evidence, I was left to carry the replacement cost myself. Poor after-sales support and disappointing customer care.