Pathetic Tiger wheel and Tyre

Item: Tiger Wheel & Tyre
Rating: 1
Author: Attie N

Their service is pathetic. My status all of a sudden changed from Gold to Red, even though I am paying for Gold. I am unable to use my benefits as a gold member. Customer service confirmed that their system shows Gold but my App and in store shows Red????? They indicate that they will respond in 48 hours, however it is now 3 days with no response or fix. Best you don’t register and don’t use them. Rather go elsewhere and make use of a service provider that values you as the paying customer. You will not experience this at Tiger Wheel and Tyre support

Helpful (0)

Replies (6)

Tiger Wheel & Tyre's replyOfficial

12 Feb 2026, 13:08

Hi Attie,

We sincerely apologise for the frustration and inconvenience you’ve experienced. This is not the level of service or responsiveness we aim to provide.

Please be assured that the matter has been escalated for urgent attention and will be addressed as soon as possible. We appreciate you bringing this to our attention and thank you for your patience.

Kind regards,
Tiger Wheel & Tyre Head Office Team.

Tiger Wheel & Tyre's reply12 Feb 2026, 13:08

Official

Hi Attie,

We sincerely apologise for the frustration and inconvenience you’ve experienced. This is not the level of service or responsiveness we aim to provide.

Please be assured that the matter has been escalated for urgent attention and will be addressed as soon as possible. We appreciate you bringing this to our attention and thank you for your patience.

Kind regards,
Tiger Wheel & Tyre Head Office Team.

Attie N's updateReviewer Update

14 Feb 2026, 05:46

And yet, to date, you did not bother contacting me, ignoring all my communication and me. I called your client service who apparently escalated the matter and yet, nothing. It is very clear that this is indeed your standard of service. So your response to my initial review means absolutely nothing

Attie N's update14 Feb 2026, 05:46

Reviewer Update

Tiger Wheel & Tyre's replyOfficial

15 Feb 2026, 15:10

The matter has been escalated again and we will follow up with the team tomorrow, to ensure you are contacted promptly. Thanks.

Tiger Wheel & Tyre's reply15 Feb 2026, 15:10

Official

The matter has been escalated again and we will follow up with the team tomorrow, to ensure you are contacted promptly. Thanks.

Attie N's updateReviewer Update

15 Feb 2026, 20:00

I can tell you one thing for sure. This was the last time I supported you. Discovery discounts or not.

Attie N's update15 Feb 2026, 20:00

Reviewer Update

I can tell you one thing for sure. This was the last time I supported you. Discovery discounts or not.

Tiger Wheel & Tyre's replyOfficial

16 Feb 2026, 07:42

We are really sorry to hear that. Hopefully the team can help resolve the technical issues promptly. Have a great week.

Tiger Wheel & Tyre's reply16 Feb 2026, 07:42

Official

We are really sorry to hear that. Hopefully the team can help resolve the technical issues promptly. Have a great week.

Tiger Wheel & Tyre's replyOfficial

16 Feb 2026, 13:54

Hi Attie.

Our technical team has confirmed that the policy was cancelled on 19 November 2025 with no payments for the Gold membership.

Please feel free to reach out should you require any further assistance.

Thanks & kind regards,
Tiger Wheel & Tyre Head Office Team.

Tiger Wheel & Tyre's reply16 Feb 2026, 13:54

Official