MP
Mark P

1 reviews | Active since Oct 2011

12 Jul 2022, 19:12

Pathetic service. They can’t paint a simple rim correctly after 4 attempts. Take you rims elsewhere

I gave my 2 rims to Tiger Wheel and Tyre in Cresta to fix about 2 months ago. It isn’t the first time fixing my rims with them. The last time, over a year ago, the colour was not done properly, but I left it because both rims were on the same side so you couldn’t pick up the difference immediately. This time, I warned the guys to get the colour right. I even drove to their workshop in Edenvale to give a sample. They did the first rim fine. When it came to the second rim, they got the colour right but completely messed up the lines and cut too deep hence the lip was too wide. This was strange because the second rim had minor scratches and had far less damage than the first rim, so I am not sure why they stripped so much. Henry took the rim back to fix the lines. When he brought the rim back, the colour and lines were wrong again. He took it back and got the lines wrong, but the colour wrong. He took it back for a third time and brought it back to TWT on Saturday and the guys made him aware about the blemishes before I even saw it. He took it back to recolour. He brought the rim back today with the wrong colour yet again. They then have the nerve to tell me that they need to take another rim as a sample without providing a replacement rim to use. Meaning my car will be unusable until the spare comes back. I am very busy at work and not prepared to take time out of my work schedule to give another sample. I have been driving on a spare wheel for almost 2 months which is dangerous. They clearly have little regard for my safety and the inconvenience that I am being subjected to. I regret taking my rim to them as it is worse than it was when I brought it with the minor scratches.

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Replies (2)
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply13 Jul 2022, 12:39
Official
Hello Mark - we are so sorry about the run around. We understand your frustration and the inconvenience. The matter has been escalated and someone will be in touch with you directly. Thanks. 
MP
Mark P's update20 Jul 2022, 10:28
Reviewer Update
I received my rim yesterday and it was finally done correctly. I am so disappointed with the service. What is worse is that there was no consequence for messing a customer around. All my time and inconvenience caused to me was not acknowledged. Even when the matter was escalated, my old rim was given back to take my front rim for a sample then I had to come back to swap it out while the old rim was repainted. Wheel Collision did not show any remorse or shame and didn’t even make a gesture of good will while the mistake was on their side. Absolutely pathetic service even after escalation!! Be wary when taking your rims to be repaired. I have received better service at cheaper prices.