TN
Tlhaloso N

1 reviews | Active since Mar 2009

15 Jul 2020, 16:06

No service at Tiger Wheel and Tyre Boksburg

This is the 3rd time I’ve visited Tiger Wheel and Tyre in Boksburg and I’m appalled by the lack of service. I’ve just read a similar review from someone with the same experience with Tiger Wheel and Tyre in Gezina, which leads me to believe it’s a company wide thing.

People are standing around on their phones or playing and joking amongst each other- the minute I mention Discovery Insurance inspection everyone scattered like roaches. The remaining staff member even confirmed that everyone hates doing inspections so they just disappear. It was as if he’s doing me a favour when he told me that he’ll assist me after another customer which would be in 15 minutes. Why can’t the other staff members assist?

I left and went back later. Again same experience, no customers in store but as soon as I said Discovery Insure inspection, everyone suddenly has something else to do. I waited 15 minutes (again) and left without being assisted.

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Replies (1)
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply16 Jul 2020, 07:48
Official
 Hi Tlhaloso - thank you for bringing this to our attention. We apologise for the lack of service at our Boksburg store, and we assure you, this certainly does not reflect our company policy. We appreciate all our customers and try our utmost to ensure service excellence. The matter has been escalated and a senior representative will be in touch to assist in rectifying the issue. Thanks.