SL
Solomon L

1 reviews | Active since Nov 2017

17 Apr 2024, 15:46

I’m highly disappointed with Tiger Wheel and Tyres

I’m highly disappointed with Tiger Wheel and Tyres. In Jan 2024 my rim had a crack and they normally fix rims onsite at the Strubens Valley branch however Maurice Baloyi told me that this rim would need to be sent to their workshop for refurbishment so the crack on the rim would be repaired. They borrowed me a loan rim until the repairs were done and I paid Maurice and I thought everything was fine. I later discovered in March that the rim wasn’t repaired properly and it had a wobble to it so I went back to the Strubens Valley branch to see if the guys could fix the wobble on-site, they tried to do so but they informed me that the rim still has a crack (they showed me on their x-ray machine in the back) they noticed the crack was repaired with Polyfilla so they could not work on fixing the wobble until this crack is fixed with aluminum. They recalled that I came in Jan to get this crack sorted at this store so I refused to pay again for this crack because it was sent for refurbishment with Maurice, I found out that Maurice did not send my rim to the credited place where Tiger Wheel and Tyres normally send their clients rims to “Wheel Collision” and would meet the SABS standards. We tried solving the problem so they sent my rim back to Maurice who now has shifted to the Cradlestone Branch and still my rim isn’t repaired. Since Tiger Wheel and Tyres do not use Polyfilla why did my rim come back from refurb with Polyfilla I would’ve expected them to fix the rim with aluminum so that this issue doesn’t occur again. Maurice Baloyi refused to issue me a guarantee for the work that was done 2 months back and refused to refund me. Now I have to pay for a Refurb again on the same rim I sent in which doesn’t make sense to me at all. I also didn’t want to mention this but while Maurice was at the Strubens Valley Branch in January he came to me on the side and said my other 2 rims need to be straightened so if I pay R1200 for the rim that is cracked to Tiger Wheel and Tyres and if I give him R800 cash then he would get my other 2 rims straightened for me even though its suppose to be R1200 for each rim, I thought WOW what a saving since we did it on the side without Tiger Wheel and Tyres knowing but he used their resources to straighten the other 2 rims and it’s about time the organization is aware of his shady actions cause this is probably the reason why he took my rim to shady people to get it fixed with Polyfilla even though it was through Tiger Wheels and Tyres, he is dragging such a reputable company brand through the mud just for some easy scores on his side I would like my refund cause the previous work that was done on my rim is little to no quality. I have to pay again for them to send my rim to Wheel Collision where it should’ve been sent to in the first place and not some ***** rim repair shop that Maurice Baloyi decided to send it to. I hope no one else has to experience what I am going through to get a rim refurbished with Tiger Wheel and Tyres.

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Replies (1)
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply17 Apr 2024, 16:08
Official
Hi there Solomon, we are so sorry to hear about the ordeal you experienced at our Strubens Valley store. We assure you, this is not how we conduct business. Safety is never compromised to save on a buck. The matter has been escalated and a senior team member will be in touch to assist in resolving this unfortunate matter. Thanks.