SP
Shoni P

1 reviews | Active since Feb 2019

15 Aug 2019, 10:43

If you think Tiger Wheel & tyre is the best, THINK AGAIN...

On July 12 2019, I took my vehicle to Tiger Wheel and Tyre CENTURION just to get a wheel rotation, alignment and balancing, as I usually would at intenvals of 10 000km...

As they were busy, the technician then called me and advised that my rim was bent - can they unbend it for me, which I agreed to. (I regret this decision)

Upon completion, they call me again to say I have a damaged tyre (5months old tyre, which I considered new) with 2 bubbles, something i did NOT have when i drove my car in.

To this day, they were to do investigations (with Pirelli SA) and get back to me within a week and a half. So today is a month later and I still have not heard from them.

Whoever is reading this, be warned - especially if you are a woman!

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Replies (4)
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply15 Aug 2019, 11:05
Official
Good morning,

Thank you for making us aware of your issue. I will ensure that this matter is escalated and resolved soonest.

Regards,
Michele Gillbee
Executive PA to Retail Channel Director
SP
Shoni P's update15 Aug 2019, 11:39
Reviewer Update
Thank you for escalating the matter, it did help because I all of a sudden got an update. So going Hellopeter is the future!
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply15 Aug 2019, 11:48
Official
Thank you Shoni,
Perhaps contacting Head office before Hellopeter would be a better option, giving then a chance to render the situation? Glad I could be of assistance in this case. 
Kind regards,
Michele Gillbee
SP
Shoni P's update15 Aug 2019, 12:02
Reviewer Update
As much as you would want us to compliment on "Hellopeter", let's also put the complaints here as well. So the public may not be deceived by the "good" only.