If only Bad Service was the problem...

Took my wife's car in to have two tyres replaced and wheels balanced and rotated. When I told her that I've decided to go to TWT Boksburg zhe immediately kicked up a storm complaining about previous bad experiences, but since I haven't experienced any bad service in the past, managed to convince her to stick with my recommendation - I should've listened to her.

On arrival I clearly explained what needed to be done. I explicitly mentioned that the tire that has a plug must be replaced and one other tyre that's nearly smooth.

We returned later, paid our account and left with the vehicle.

A week passes and my wife complains that the car is driving "funny" since the new tyres were fitted. Stopped at a garage and checked the pressure - both wheels were JUST UNDER 5 BAR!!! This is the absolute limit these tyres allow!! If one were over inflated a BIT I'd overlook it, but BOTH FRONT WHEELS INFLATED DOUBLE WHAT THE MANUFACTURER SPECIFIES - NOT an accident, but it would sure as sht cause one!

A week passes, then she tells me her car indicates that she has a flat. I remove the rear tyre and discover that not only did TWT's *********** staff overinflate two wheels and put my wife's life at risk, but also put the two tyres that I asked to have replaced, which includes one with a plug BACK on the vehicle and swapped the good tyres with new tyres!!!

There is no excuse for this. If a tyre shop doesn't have the skills to do something as basic as replacement of a tyre, then shut your doors!

You are playing with people's lives!

What changed? You guys used to be great. I referred friends, family and colleagues to come to you. Now I have to send out a bunch of awkward Whatsapps before someone ends up in a serious accident or worse.