HORRIBLE SERVICE FROM TWT SUNNINGHILL - NO RESPONSE REGARDING MY CLAIM 30 DAYS PENDING NOW

I took my car in for a tire change on 27 December 25 at Tyger Wheel Sunninghill as advised by my insurer (Bidvest Insurance). I informed them that I am insured and that I have a form sent by Bidvest that I need to share with them. I sent them the form. Because the claim process takes time and I needed a tire change that day, they changed the tire, I paid and informed TWT that I will claim from the insurance.

I then informed the insurance of this and they sent an email requesting the required photos and videos of the tire that was changed so that we can finalise the claim. TWT Sunninghill was cc'd in this email, so they are well aware of the required documents.

I followed up with them via a call and I was told that the consultant that helped me on the day my tire was changed is on leave for two weeks and would have to wait for that because they don't have access to his things. SHOCKING!

I have been following up endlessly since to get the picture and videos required by the insurance but I am not getting feedback on this. They instead have mixed up pictures and I have been sent pictures of tires that are not mine and they have cc'd someone that I don't know in the email - and that person is asking ME toapprove his claim he made in December as well. This person is under the impresssion that I am the reason his claim hasn't been approved and I have explained that I do not work for TWT nor Bidvest - that they are emailing the wrong person, as I am also waiting for TWT to provide the required docs for my claim. TWT is literally cc'd in these emails and they are quiet as a mouse, ignoring the confusing they have made.

It is now 30 DAYS now and no one is providing answers or feedback or the required. I've even had to ask if they actually didn't take the pictures or videos required and - silence!!

It is the most frustrating thing ever and the fact that they are not saying anything is shocking! Absolutely horrible service from them!!!!!!!!!