From zero to hero - Tiger Wheel & Tyre restores customer faith

This is a follow-up review to my earlier one posted last week after some very shabby service. Tiger Wheel & Tyre customer service stepped up and turned the situation around 180 degrees.

They called me early the next business day to apologise for the treatment I had received and immediately sought to set the situation right. They arranged for the manager of the Rosebank branch to fetch my car personally, to have the alignment corrected and to return the car to me.

They also investigated the complaint and listened to me, taking me seriously. They visited the store, watched CCTV footage interviewed the staff and compiled a full report. Clearly, this is an incident they are keen not to see repeated!

They also called me frequently, keeping me in the loop and reassuring me (successfully) that they were taking care of my complaint and my car.

Well done and 10/10 to Cobus and Dave - you have done TWT proud in turning around an unpleasant situation and recovering a customer!