Formal Complaint – Service Experience at Fourways Crossing Branch

Good day,

I am writing to formally lodge a complaint regarding the service I received at your Tiger Wheel & Tyre branch at Fourways Crossing.

This is unfortunately my second negative experience at this branch, and I feel it is important to bring this to your attention.

During my recent visit, I waited several minutes to be acknowledged while staff members were on their phones and engaged in conversation, despite me being the only customer present. When I was eventually assisted, the interaction was abrupt and lacked professionalism.

The staff member assessed my vehicle very briefly and, without removing the tyre or conducting a proper inspection, advised that the tyre could not be repaired and would need to be replaced at a cost of approximately R2,500. This was concerning, as no thorough evaluation was carried out.

I subsequently visited another service provider in the area, where I received prompt and professional assistance despite them being busy. Upon inspection, they confirmed that the issue was minor and required only the removal of a nail and a simple repair. I ultimately opted to replace both front tyres at a significantly lower cost than what I had been quoted for a single tyre at your branch.

In addition, I would like to raise a previous incident at the same branch. Following a tyre repair, the wheel bolts were not properly secured, which resulted in my wheel coming off while I was driving in peak traffic. This posed a serious safety risk and resulted in substantial repair costs. I did not receive any follow-up or acknowledgement after reporting this matter.

The level of service, lack of care, and apparent unwillingness to properly assist customers is extremely disappointing. Based on these experiences, I have unfortunately lost confidence in this branch and Tiger Wheel & Tyre as a reputable company.

I trust that this matter will be taken seriously and addressed appropriately, as such service standards do not align with the reputation of your brand.

I look forward to your response.

Kind regards,