Formal Complaint – Poor Service Regarding Center Cap Order for A-Line Mag Wheel

I am writing to formally express my dissatisfaction with the service I received at your Westgate branch regarding the ordering of a center cap for an A-Line mag wheel.

Despite receiving confirmation from the manufacturer that the part is in stock, the staff at your store have not only failed to place the order but also provided conflicting and inaccurate information. Initially, I was assured the request would be handled, but it appears it was forgotten entirely. When I followed up, I was told the part was either unavailable or discontinued—information that contradicts what I verified directly with the manufacturer.

This level of service is unacceptable and reflects poorly on your brand’s reputation for professionalism and customer care. I respectfully request that this matter be urgently reviewed, and that the center cap be ordered and supp**** without further delay. I would also appreciate an explanation for the handling of this issue.

Please let me know how you intend to resolve this.