FT
Francis T

1 reviews | Active since Jan 2012

09 Apr 2021, 12:52

Faulty products!

I've just had the worst experience of my life with your Strijdompark Tiger Wheel & Tyre branch. I purchased a tyre which was for the left rear of my vehicle.The appointment was scheduled for 9am but the tyre only arrived before 10am, after fitment i made my way back home to Amsterdam estate which a few kilometers from the branch with 3 right turns into the estate. Where I found the tyre flat just 15min after the fitment. I phoned the branch that I was sold a faulty tyre and was advised to bring the tyre back. I did not inspect the tyre after fitment and assumed all was fell. When they inspected the tyre they advised me that I knocked a pothole or climbed a curb and that there was nothing that they can do about the matter. I told them that I did not hit a pothole and nor climb a curb. After arguing in endless circles they still maintained that I damaged my own tyre. I did also enquire about the tyre sure and was advised that I can still do it later on. I cannot come to terms that I damaged the tyre, it is impossible when my way to home did not have potholes, I did not climb any curbs! They said maybe I did not feel it but how does a brand new tyre that was pumped to 2.4 bar get damaged to such a extent where I don't feel it. This was a faulty product which you cannot expect your customers to be burdened with! I'm very disappointed with Tiger wheel and tyre. I never experienced this with your Cresta and Rosebank branches!

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Replies (3)
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply09 Apr 2021, 13:29
Official
Hi Francis - thank you for sharing your experience. We use all feedback as a learning opportunity to improve our service and our teams performance. 

The matter has been escalated and a senior manager will be in touch. Apologies for the inconvenience. 
FT
Francis T's update21 May 2021, 16:10
Reviewer Update
After my initial complaint, i was contacted by the matter who advised me that they will give me the benefit of their doubt and replace tyre provided that i took out their tyresure policy for this not to happen again. Unfortunately i already purchased another tyre from them and they assured me that it is not a problem they will deduct the tyresure once off payment from the cost of the new tyre and refund me with the balance. i followed up with them and they advised me that their head office will do the refund. To this day i have not head from them.
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply25 May 2021, 11:33
Official
Hi Francis, we are really sorry to hear that there has been no clear outcome. The matter was escalated again this morning, and the regional manager will be following up to ensure you are contacted and assisted. Thanks.