Extremely Poor Service at Tiger Wheel & Tyre Benoni

Dear Sir/Madam,

I am writing to express my disappointment with the terrible service I received at your Tiger Wheel & Tyre branch in Benoni. Last week on Friday, I visited your store to purchase new locknut for my car. However, the experience I had was far from satisfactory.

Firstly, the salesperson who attended to me is rude, arrogant and impatient, he is now ignoring my WhatsApp messages, my calls making the whole experience unpleasant. The most disappointing part of my experience was when I discovered that the locknut I was given was incorrect. When I noticed this, I immediately brought it to the attention of the salesperson. However, I was told that they will send a driver to my house on Monday 25/09/2023. When l was there on Friday they were boasting that this locknut only belongs to them l can’t find it anywhere, after l paid for it on Friday morning, l was promised that l will be called as soon as possible, as the matter of fact l called to send the puctures of the wheel nut which l did, realising that it’s getting late, around 16:00 when l knock off l phoned to check how far they are, the salesperson then told me infact the locknut has arrived he forgot to phone me, it was already late for me, Saturday morning l had to be accompanied to work, l asked my wife to fetch it, later when l get home l tried to use the locknut provided it was incorrect, l liaised with salesperson again to let him know about this issue, he said the driver will come to my house on Monday, today he did not say anything l had to start a conversation with him, l was actually reminding him, he responded 37 minutes later, telling me the guy who is doing this is not at work, without him apologising for all the inconvenience caused, this is bad and rude service to customers, l am extremely disappointed with your level of your service in your branch, and this needs to be exposed.

To say that I am disappointed by this response would be an understatement. I had to drive around asking rides and even paying taxis to get by, because of poor communication and incompetence from your branch, this is not my mistake at all, l left a sample and also provided pictures they needed but still, l was given incorrect locknut, this has caused me so much inconvenience,This is a clear indication that your Benoni branch has a serious lack of customer service. I hope that you investigate this issue and take appropriate measures to ensure that such issues do not happen again. I am also requesting that you compensate me for the inconvenience and time wasted by not providing the correct locknut. I will provide you with all travelling KM’s l had to incur Yours sincerely,

David Rabotutu