Disgusting service at Tiger wheels Savanna

If it was not the first time that I get such poor service I would be OK with it. Was at Tiger Polokwane Savanna and I made it clear that I was in a hurry. Requested the lady at the pay point for their payment details and she gave them to me and told me to make an immediate payment. Did that and realized that I had paid R10 shot, went ahead and paid cash. Then she asks for prove of payment I then said to her you should have given that to me when you were giving me the details I assumed you were able to check if the payment was made. She then says it's impossible to trace a payment n that I should make another payment. Contacted my bank Absa and there is no way I can request a payment proof for a once off payment to immediate payment on the app or online. But no not to Ms Expert she insits it can be done. In the end I had no choice but to pay again this time she wrote the email. But what if I didn't have any money, what if there deductions going off my account today? What ****ed me the most was the sheer ignorance and disrespect for me as a customer. The facial signs she kept showing her colleague when I was busy on the app I could see all that. When I said I was going to escalate this go ahead I am used to that. Please train your staff on customer service I am just one customer and you can afford to loose me but the numbers will multiply and soon you will realise that people don't come to you because of your prices. How could such a big company fail to trace a payment made with a clear reference number that I can even show you on my app that the transaction was successful.