Customer Service - Leagues Ahead!

I recently changed a tire at TWT Pinetown. They were unable to source a Bridgestone EcoPia 200 which is what I had on my car. Instead the closest they could get was EcoPia 150. After fitment and alignment, over the next 2 days I noticed my car drifting to the right and had to compensate by keeping my steering turned to the left.

This really got me worried. I was dreading going back to TWT with this issue. I thought they would not be willing to correct this issue, and shrug it off by saying that its my responsibility.

How wrong I was!

I went to the branch, and after explaining the issue, I was told to take my car to the lifts. Andre the manager, noticed that I had two different front tyres Ecopia 150 and Ecopia 200. He explained how this could contribute to the issue. He personally took the car out for a test drive to see the problem for himself. After multiple corrections including realingment, tyre swapping etc. Finally, the issue was significantly reduced. In fact Andre, in his quest for perfection wanted to keep trying different solutions, he was persistent in trying to resolve the issue completely. I had to actually tell him that I am satisfied, and will test drive the car to determine if its fine.

After taking the car, I found that the issue was resolved and was happy with the correction. I want to thank Andre and appreciate his time and effort to resolve my issue. I am so pleased by his dedication and persistence. It was an absolute pleasure. With this kind of service, I dont mind paying extra at TWT, instead of going somewhere else thats cheaper, where I would not have gotten this level of customer service.

Andre should be acknowledged as a prime example of TWT Customer Service!