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1 reviews | Active since May 2016

27 Aug 2024, 15:05

Customer Service at its best

After the bad service I got and shared from my previous review on Tiger Wheel and Tyres, Nelson Mandela Street, Bloemfontein...Mr Marnus redeemed himself, he contacted me re arrangements he made to replace my missing car part, he kept me up to date on the progress on the order of the part and fitted the part himself. I appreciate it that the company with Mr Marnus could handle the situation better than the initial experience. In future I hope customer service to anyone walking in your shop would continue to be excellent, no matter what type of day you are having. We all deal with things and to be received and helped with kindness in unexpected places makes the day bearable. Kind regards Emmerencia Williams

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Replies (1)
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply27 Aug 2024, 16:30
Official
Hi Emmerencia, thank you for sharing your follow up experience with our Bloemfontein store team. Quality service and customer satisfaction are key for us and we are sorry that we missed the mark the first time. We are however pleased and appreciative that you gave us the opportunity to rectify the matter. Have a great week and drive safely. Hopefully all future experiences with us will garner 5-stars.