Customer service

Tiger Wheel & Tyre GREENSTONE

I have never experienced such shocking service at ANY other tiger wheel & tyre! This is specifically for the greenstone branch which is obviously poorly managed.

I had just switched insurance companies and needed to go there to get the device installed and have the check done on my car. I arrived and was warmly greeted by a gentleman outside who directed me to a sales person I think his name was Brandon (he has a skull tattoo on his hand) Brandon is disgustingly rude and I didn’t download the app as I was unaware that I had to and he firmly told me “well download it” I kept quiet and downloaded it, I then accidentally didn’t allow it to use my location he then went “agh” rolled his eyes and grabbed my phone out of my hand to correct my mistake. I again kept quiet! Upon hearing I’m not the main member on the policy he told me “well someone should’ve told you that Craig has to do it on HIS phone not you on your phone” I then calmly stated that I in fact DRIVE the car and that’s why I went in and not my husband. Please take note that this was all done WHILE I was there and holding my 1 year old child. It gets worse! He then took the keys from me, got into my car WITHOUT SANITIZING HIS HANDS!!!!!!! we are in a nasty second wave and I have to deal with someone’s germs in my car? Where are the precautionary steps here? I ended up buying a sanitizing digger from you to sanitize my car as I have high risk family members at home.

He then realized I needed to replace my tyres (All 4) each tyre is around R5.5k. He was explaining this to me while screaming across the room to other staff members who weren’t wearing a mask and he was trying to tell them he’s busy with a customer and getting very aggravated with them.

I took his quote for tyres, went home and threw it in the bin, I then went to Superquick and replaced all 4 that very same day (I can attach proof). I will never support a franchise that employs such people. Your employees are your brand (I am a franchisee myself and own my own company and therefore I know the importance of having great staff members) He is the face of your brand and his service is shocking, he shouldn’t be dealing with customers and I should never have had to endure that especially with my child.