Complaint at Wonderpar branch

I took my car for balancing at Wonderpark on the 3rd of May 2019. A guy by the name of Molly assisted me. Because i dont drive this car often, i did not feel anything until i drove with it on a long distance and i found that the car still vibrates and its worse. I asked my husband to test the car yesterday which was the 29th of May, and i asked him to return it to TWT if indeed he felt the vibration. He confirmed that yes the car was not done correctly and he will take it personally to TWT. When he got there he found Molly and he explained the story, Molly then claimed that he told me that my tyres had bumps and he never told me that. My husband then asked Molly that, how come then did you continue to make her pay for something that will not solve the problem that she initially had? Molly was instead defiant.

I want to know if this is the kind of service that we pay for? This guy Molly does not deserve to be there. I know the dangers of driving with a tyre that has bumps, if he had told me the real problem was i was going to change tyres instead of putting my life at risk.

I want my money to paid back and anything else that has been damaged due to this issue, i will make sure that TWT is held accountable and pay me back. As of Molly he doesn't deserve to be there, He is rude, arrogant and impatient. I dont think i will refer anyone to that branch for as long as Molly is still around