yY
ysteinhauer Y
1 reviews | Active since May 2016
16 Mar 2021, 14:56
Bheki Khumalo at Benoni. Great Service
Bheki Khumalo at the Benoni at the Benoni branch was incredibly helpful when I came for a Discovery Insure multipoint check and my vehicle was not appearing on the portal. He phoned Discovery on my behalf and manually sent through the multipoint check.
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Replies (3)
Tiger Wheel & Tyre's replyOfficial
16 Mar 2021, 15:18Hi Yaacov, thank you for sharing your experience. We appreciate the staff recognition as we're sure Bheki will too. Drive safely and thank you for choosing Tiger Wheel & Tyre.
Tiger Wheel & Tyre's reply16 Mar 2021, 15:18
Official
Hi Yaacov, thank you for sharing your experience. We appreciate the staff recognition as we're sure Bheki will too. Drive safely and thank you for choosing Tiger Wheel & Tyre.
yY
ysteinhauer Y's updateReviewer Update
16 Mar 2021, 16:02Thank you. At the same time I would like to say that I had extremely bad service from Louise at the Greenstone Branch. I was going to leave a seperate 1 start revier for TWT Greentsone but I cannot review the same company twice on Hellopeter.
I took my vehicle to the TWT Greenstone branch on Friday 12 March at 3.30pm to have my Discovery Multi Point Check done. I was assisted by Louise. My vehicle was not showing on the Discovery portal and Louise told me there was nothing she could do to help me. I asked about manually filling in the form and she was unwilling to.
The upshot is that I took Monday afternoon off work and went to the Benoni branch. Bheki also couldn't find my vehicle on the portal but filled in the blue form and emailed it directly to Discovery. He even called Discovery insure and logged a ticket on my behalf that my car is not visible in the portal. He showed me on the bottom on the blue form there are very clear instructions that it can be faxed or emailed to Discovery Insure.
Whether Louise was unaware of this or couldn't be bothered to do it manually makes no difference. Your staff should know what they are doing and the procedure for the services they provide. It cost me in lost income and time to go to the Benoni branch because she didn't know her job. Her attitude also leaves a lot to be desired.
I have complained about the hassle and aggravation to Discovery too. Maybe it is time they review TWT as their preferred Discovery Insure partner. I do not think that this is acceptable and I certainly will not be supporting TWT until this is resolved.
I took my vehicle to the TWT Greenstone branch on Friday 12 March at 3.30pm to have my Discovery Multi Point Check done. I was assisted by Louise. My vehicle was not showing on the Discovery portal and Louise told me there was nothing she could do to help me. I asked about manually filling in the form and she was unwilling to.
The upshot is that I took Monday afternoon off work and went to the Benoni branch. Bheki also couldn't find my vehicle on the portal but filled in the blue form and emailed it directly to Discovery. He even called Discovery insure and logged a ticket on my behalf that my car is not visible in the portal. He showed me on the bottom on the blue form there are very clear instructions that it can be faxed or emailed to Discovery Insure.
Whether Louise was unaware of this or couldn't be bothered to do it manually makes no difference. Your staff should know what they are doing and the procedure for the services they provide. It cost me in lost income and time to go to the Benoni branch because she didn't know her job. Her attitude also leaves a lot to be desired.
I have complained about the hassle and aggravation to Discovery too. Maybe it is time they review TWT as their preferred Discovery Insure partner. I do not think that this is acceptable and I certainly will not be supporting TWT until this is resolved.
yY
ysteinhauer Y's update16 Mar 2021, 16:02
Reviewer Update
Thank you. At the same time I would like to say that I had extremely bad service from Louise at the Greenstone Branch. I was going to leave a seperate 1 start revier for TWT Greentsone but I cannot review the same company twice on Hellopeter.
I took my vehicle to the TWT Greenstone branch on Friday 12 March at 3.30pm to have my Discovery Multi Point Check done. I was assisted by Louise. My vehicle was not showing on the Discovery portal and Louise told me there was nothing she could do to help me. I asked about manually filling in the form and she was unwilling to.
The upshot is that I took Monday afternoon off work and went to the Benoni branch. Bheki also couldn't find my vehicle on the portal but filled in the blue form and emailed it directly to Discovery. He even called Discovery insure and logged a ticket on my behalf that my car is not visible in the portal. He showed me on the bottom on the blue form there are very clear instructions that it can be faxed or emailed to Discovery Insure.
Whether Louise was unaware of this or couldn't be bothered to do it manually makes no difference. Your staff should know what they are doing and the procedure for the services they provide. It cost me in lost income and time to go to the Benoni branch because she didn't know her job. Her attitude also leaves a lot to be desired.
I have complained about the hassle and aggravation to Discovery too. Maybe it is time they review TWT as their preferred Discovery Insure partner. I do not think that this is acceptable and I certainly will not be supporting TWT until this is resolved.
I took my vehicle to the TWT Greenstone branch on Friday 12 March at 3.30pm to have my Discovery Multi Point Check done. I was assisted by Louise. My vehicle was not showing on the Discovery portal and Louise told me there was nothing she could do to help me. I asked about manually filling in the form and she was unwilling to.
The upshot is that I took Monday afternoon off work and went to the Benoni branch. Bheki also couldn't find my vehicle on the portal but filled in the blue form and emailed it directly to Discovery. He even called Discovery insure and logged a ticket on my behalf that my car is not visible in the portal. He showed me on the bottom on the blue form there are very clear instructions that it can be faxed or emailed to Discovery Insure.
Whether Louise was unaware of this or couldn't be bothered to do it manually makes no difference. Your staff should know what they are doing and the procedure for the services they provide. It cost me in lost income and time to go to the Benoni branch because she didn't know her job. Her attitude also leaves a lot to be desired.
I have complained about the hassle and aggravation to Discovery too. Maybe it is time they review TWT as their preferred Discovery Insure partner. I do not think that this is acceptable and I certainly will not be supporting TWT until this is resolved.
Tiger Wheel & Tyre's replyOfficial
17 Mar 2021, 10:46Hi Yaacov, thank you for bringing this to our attention. The matter has been escalated and someone will be in touch with your directly. We apologise for the inconvenience. Have a great day.
Tiger Wheel & Tyre's reply17 Mar 2021, 10:46
Official
Hi Yaacov, thank you for bringing this to our attention. The matter has been escalated and someone will be in touch with your directly. We apologise for the inconvenience. Have a great day.