AF
Andre F

1 reviews | Active since Jan 2015

04 Sept 2020, 16:36

BEWARE: Hidden costs and charges from TWT

My wife went for her annual check up that is required for Discovery Insure. During the assessment she was made aware that her front 2 tyres need to be replaced otherwise they will submit a failed assessment. My wife was therefore forced to reolace the tyres at TWT's rediculous prices.

That being said, the salesperson only said it will cost R1550 for a tyre. So my wife agreed and they took 3 hours to change the wheels. After the ordeal, the invoice showed that she was charged for nitrogen inflation, wheel balancing, wheel alignment and 2 valves. NONE of which she was informed about prior to changing the wheels. These extra so called services added another R750 to the bill. Please can some executive from TWT please explain to me how you charge someone R150 for inflating 2 tyre just bought from TWT.

No other service provider charges someone for inflating their newly bought tyres since it is not an optional extra! This is utter ******ion and i am disgraced by the lack of transparency and honesty. I will never recommend TWT to any of my friends and family because of all these hidden costs.

Disgusted customer.

0
Replies (3)
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply05 Sept 2020, 12:11
Official
Good day, Andre - we are very sorry to hear about your unfortunate experience at one of our stores - please let us know at which location this incident occurred. The matter will be escalated and a senior manager will be in touch. Thanks.  
AF
Andre F's update05 Sept 2020, 15:57
Reviewer Update
It was the TWT at Centurion Lifestyle Centre
Tiger Wheel & Tyre
Tiger Wheel & Tyre's reply07 Sept 2020, 08:24
Official
Thanks Andre - the matter has been escalated.