Bad service

I am very annoyed with the Tyger wheel and tyre in Mthatha. I just got very unprofessional service when i was in a tyre burst back in May 2023. I have Bidvest tyre angel and one of the requirement for when you experience a tyre burst is to take it to your nearest approved tyre outlet of which TWT is accredited. I took my car to that TWT in Mthatha of which I regret. The guys that attended to me assured me that they normally do submissions to Bidvest for tyre insurance and that I don't have to worry, they will assist with my claim and do the necessary taking of pictures and assist with filling the forms. I then proceeded to make payments and purchased a new tyre on the premise that I would be refunded. I then left the dealership and then contacted Bidvest when I got home. Bidvest then processed my claim and then requested pictures of the actual damage. I then requested TWT to re-submit the pictures that they had taken showing the actual damage. They 1st sent the wrong pictures with the incorrect car to Bidvest. I then tried to contact them in vain over the last 2 months to send the correct pictures of the car. The claim has subsequently been rejected by Bidvest as a result of the incompetence of the staff in the Mthatha branch. It's ridiculous that such a reputable brand are not able to provide quality service assurance. It's equally painful that they can't submit mere pictures which I could have taken myself if i new i was dealing which this unprofessionalism