Bad service

Today I went to Tiger wheel in three rivers around 9h00 for the company car to do quarterly tyre check up on to find the car needed to be changed both front tyres needed to be changed fair enough the process took about 3 hours to this as i left there 12h30 the other customers came in they were helped quickly first and left early I'm not sure if its because they were white so the white guy who was helping me didn't care even if I told him this is taking too Long, I'm very disappointed with the service I received from them.