Appalling Service by Tiger Wheels!

I'm utterly disappointed and dissatisfied with the service I've received from Tiger Wheels, Richard's Bay.

On Monday, the 17th of July. I went there to get 2 if my tires changed, the brand I prefer was not available and I was advised to take another brand instead (Velocity) which cost R1600 each and I agreed. Once they were done and I was ready to leave, as I was inspecting the car, I noticed that the brand of tires used was not the brand we had agreed on, when I asked the guy who had done the job, he said he only had one Velocity and gave me another brand which we had not agreed upon, and I was only told after I had made the payment. I then asked him about the Velocity brand which we had agreed upon and he told me only then that he only had one in stock, so he had made an executive decision to put a brand I had no knowledge of and hadn't agreed to he suggested to put back my original tires, and again, I agreed to that.

I was told that the refund would be done by Tuesday morning and I was fine with that. When I called in later on Tuesday, I was told that they have sent the paper work to another branch because they do not refunds in Richard's Bay.

My biggest frustration is that whenever I inquire about the refund, I'm treated as if I'm in the wrong. There's absolutely no regard for me as a customer, I'm being given the run around. No one is making an effort to communicate with me as to what is happening.

I'm absolutely appalled by the treatment of disdain I've received from Tiger Wheels.