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To Whom It May Concern,

I am writing to you as a loyal and long-standing customer of Morvite. My three children and I enjoy Morvite regularly, especially on mornings when we are running late and do not have time for a full breakfast. It has always been our convenient and trusted go-to meal. I purchase Morvite every month without fail, and my most recent purchase was made at Pick n Pay Greenstone at the end of October.

However, I am extremely concerned and deeply disappointed by what has happened with the current pack we have been consuming. Over the past two to three weeks, both my sons began experiencing stomach discomfort, abdominal pain, vomiting, and headaches. I had to keep my son home from school, inform his teacher, and monitor him throughout the day because of how unwell he became. Shortly after, my other son experienced similar symptoms. I myself also began to feel stomach pain and discomfort.

At the time, I could not understand the cause. But a few days ago, while preparing our usual Morvite porridge and shakes, I discovered what appeared to be a large insect inside the product. When I poured out the Morvite, I initially thought it was a roach. Upon moving the powder to inspect it, I realized it looked more like a butterfly or a moth. Disturbed and shocked, I immediately threw it away and washed the dishes.

When I attempted to pour a fresh serving from the same packet, I discovered yet another insect this time accompanied by what looked like an insect co**** or sack. I threw that out as well. At that point, it became clear that the product was contaminated from the inside.

I want to emphasize that my home is clean, and I always seal food properly using bags or containers. I do not have moths or butterflies in my apartment. This contamination did not come from my environment it was already in the Morvite pack.

This discovery explains the stomach issues my sons and I have been experiencing after consuming this product daily. Fortunately, my daughter did not consume much of it, if any at all. The contaminated Morvite packet is still in my home, sealed in the bags I placed it in, and available for your inspection.

As a loyal customer who trusted your product for my family’s daily nutrition, I am extremely upset and concerned. My children’s health was affected, and this experience has caused us great distress.

I kindly request your urgent assistance and guidance on the next steps. Please advise how I should proceed with reporting this matter, returning the contaminated product, and ensuring that appropriate action is taken. I look forward to hearing from you and hope this matter can be resolved promptly and professionally.

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Kind regards, Mbali ngidi