TIGERBRANDS TASTIC BASMATI RICE

All I needed was how much water to 1 cup of BASMATI rice as it CANNOT be 6 cups as mentioned on the packet. I made it , wasted the rice of course as it was like Miele pap. I phoned them on 2 different days but I MUST WAIT 72 hours for them to answer me on the water amount WHAT A JOKE!!!!!