Tiger Brands -Mouldy Product/ Customer Services and Non Response

I purchased Jungle Oats on the 4th of October 2024, the expiry date was the 18/07/2025, when I arrived home, I emptied it out into my container and discovered it had green mould in between the oats and that the box at the bottom was mouldy. The following day I contacted Tiger Brands via email as well as the store where I purchased it from, the store reverted back to me via telephone call to apologize and informed me that I can come to the store for a full refund. Tiger Brands reverted back the same day when the store did via email to ask me for more detail like the price, area where I purchased it, the quantity, expiry date, quantity spoiled, manufacturing date, batch code, bar code, product collection etc. I reverted with the information the same day, they never contacted me again, I had to call them on the 8th October to hear what was happening. One of the call agents answered and told me that it has been handed over to another department who will be in touch soon. They never called me so later the afternoon I had to call again. I eventually spoke to one of their agents, who apologized and informed me that they have informed their manufactures and that they will issue me a once off voucher for the Jungle Oats. I told him it isn't acceptable, firstly I am a loyal Tiger Brand customer because we only have the original Jungle Oats for breakfast at home, secondly the Oats that I took back to the store actually recalled the entire batch to send back to Tiger Brand, thirdly mould is poison and grows if exposed to air. He asked me how much I would like to be compensated for, and I said I don't know but that they should decide and consider the fact that the package was or is misleading due to the expiry date and no visibility on the box of the mould in the package. I told the agent although I've experienced what I did, I still wasn't put off from and that I went to buy another box from another store, and I even offered to send my receipt to show them how loyal I am. He gave me a whatsapp no and told me to send the details on there and that they will revert. Till today nobody has reverted. They sent me a one-use voucher to the value of R60 this morning, and I'm not happy. 1. package was misleading or deceiving. 2. Tiger Brands customer services is shocking. 3. One use voucher doesn't justify or make up for the inconvenience it caused me to take the package home on a Friday evening, to find that it was literally rotting in a box that was disguised and not receive any feedback after I went out of my way to notify Tiger Brands, take pics of the contents. My reference no. TB***