Tiger Brands-Consumer Care-NON EXISTENT

Item: Tiger Brands
Rating: 1
Author: Jason O

I bought an Ice Cap chocolate sauce from PnP Blackheath on the 4th April. The expiry date is November 2021. The chocolate sauce is completely white and it smells very badly. Firstly, the customer care number printed on the bottle is not in use and secondly I sent an email last week Thursday the 8th April. I received an automated response saying that a consumer care consultant will contact me within 48 working hours. I still have not received a phone call or email regarding my query and it is over a week later. I then rep**** to the automated email yesterday and I received another automated email with exactly the same message. For a large FMCG company such as Tiger Brands this is ridiculous customer service, in fact the customer service is non existent.

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Jason O's updateReviewer Update

05 Jul 2021, 16:56

I received an sms two months after I sent a complaint into consumer care. With a what'Sapp number.to send a picture.of the defective bottle of ICE chocolate sauce. I sent the picture the next day and now another month later still no reply from Tige Brands. For such a big company they clearly do not care about their consumers and that is absolutely shocking. All they care about is profit and it shows

Jason O's update05 Jul 2021, 16:56

Reviewer Update