TIGER BRANDS BAD CUSTOMER SERVICE

On 29 March 2023,I logged a complaint to Tiger brands,for the golden cloud flour that were full of foreign particles,I only noticed small brown stuff in cakes I baked for a client of mine,which resulted in me having to throw the cakes away,go and buy new ingredients AGAIN,and get the cakes delivered to my clint in time,as I told them,I forked out twice as much money to replace the stock for the cake,they only send me a R50 coupon,now do you think that it is fair,I emailed them again,they must reimburse me for my loss,their customer service still hasn't come back to me,I am still waiting,I have never had a problem with golden cloud,but this time I did,I am a loyal supporter of them,but with customer service like this,NOT GETTING BACK TO A CLIENT,and only sending a R50 voucher,this is not fair,my ingredients was R650,that is all I asked,they must either send me a voucher for that amount,or send me a hamper at least for that amount,but they don't even get back to a person,Actually I must claim the amount I charge my customer,but I only claim my ingredients amount,but I must say,their customer service is BAD,I am still waiting on them to get back to me,And I hope it gets resolved ASAP. If they don't get back to me,I will never support their brands again,I have always only use Golden Cloud products,but with this service,I am not so sure anymore.