Thanks for the Auto-Reply… Still Waiting for the Actual Response

On 1 December, Tiger Brands Consumer Care responded to my email regarding a concern with Tinkies. I was informed that my case had been sent to the Manufacturing Unit and that “all preventative measures” would be followed. The actual issue? The Tinkies were extremely dry and stale, despite being well within the expiry date — clearly not the quality one expects from this product. Since that email on 1 December, there has been complete silence. No update, no feedback, no resolution — just a polite, generic response that seems to have been the end of the conversation. Apparently once an issue is “sent to the Manufacturing Unit,” customers are no longer kept in the loop. As a consumer, I would expect follow-up communication, especially when it involves a food product. A brand of this size should do better than a one-off copy-and-paste message and then disappearing. It’s been weeks, so I assume the Manufacturing Unit is still thinking about it. Posting here in the hope that this finally results in an actual update — not just another automated reply.