Tastic Rice Flop

After a very dissappointing experience with a large batch of Tastic rice purchased, I took up the matter with Tiger Brands. Tiger brands responded quickly with a reference number ( Dissapointing experience with Tastic Rice - TB***) and some questions about the purchase which was detailed in my initial mail dated 31July 2025. I am disheartend to go out and purchase replacement items of the same brand as am not sure if the product is part of a batch were all are the same. In essence the folloiwng message was sent to Tiger Brands which as alluded to is being ignored save for a reference number "I am writing to bring to your attention a disappointing experience I am having with your Tastic rice product, a brand that has been a trusted staple in my household for as long as I can remember. Over the years, despite sampling other brands, my family has remained a loyal supporter of Tastic due to its consistent quality and reliability. On 6 July 2025, I purchased 13 bags of the 2kg Tastic rice from Checkers Hyper at Boardwalk Inkwazi Mall in Richards Bay. Three of the bags were opened shortly after purchase and decanted into an airtight container for home use. The remaining 10 bags were stored unopened for an upcoming family function. To my surprise, during two separate cooking occasions using the rice from this batch, the grains split during the cooking process, resulting in a soft, mushy clump, completely unlike the usual texture and quality I have always associated with Tastic rice. Given this outcome, I am unfortunately unable to use the remaining 10 bags for the planned function, nor can I confidently continue using the rice for daily home cooking. I've attached a photo showing the barcode and manufacture date from one of the affected bags for your reference and investigation. Regrettably, I do not have the till slip, as I paid in cash and am therefore unable to lodge a return or exchange with Checkers. I kindly ask that you investigate this batch, as the experience has been both disappointing and unexpected from a brand I've long trusted. I look forward to your feedback and a resolution on this matter." 1. Be cautious of any Tastic Rice purchases at present 2. Dont count on Tiger Brands addressing your query, as repeated mails have been ignored.