sub standards products and ********** service from the helpdesk

Golden Clouds The secret is in the softness so goes their slogan, yet the actual secret is in selling substandard products. I bought Cake Flour on the 12th of December 2022 which had a best before date of 07/08/2023. On the 13th of December I opened the pack preparing to bake cookies for my grandmother and I nicely interrupted weevils that were having a mini festival. I called the Call Centre and spoke with Jadan who provided me with the WhatsApp number to share the pictures and assured me that I will receive a reference number and a resolution to my complaint. I followed up on the 17th via the WhatsApp number, yet no one responded. On the 10th of January I called the Call Centre again to follow up and I was told that Jadan is no longer employed there (yet the person who took my call sounded exactly like him) and I should resend the pictures and wait for 48hrs... The helpdesk is more harmful that the package of flour that I bought, and agents lack people skills and a sense of urgency. The Manager (pity I forgot her name) should stop belittling clients and learn to be empathetic.