Straw in Oros Bottle and 3 weeks waiting policy for refund

I purchased a 2 l Oros from pick n pay Douglasdale Dale only to find out that there is a straw inside the bottle.

I phoned the customer service line, the bottle was collected by the courier only to find out that i still have not got my refund voucher.

When i phoned 4 days later I am told that the policy for a refund is that it will take approximately 3 weeks to investigate it and once completed I will get my refund.

This policy makes no sense for the following reasons.

1. I paid for the product. 2. I no longer have the product as it has gone back to Tiger Brands 3. The product is R33 4. Very disturbing to have someones straw in the product I bought.

Yesterday morning I phoned and voiced my concerns and was promised someone will phone, me with a further update and I am still waiting.

I am requesting Tiger Brands to return the product I paid for and I will take it back to Pick n pay douglasdale.