ROTTEN ACE MAIZE MEAL and NON HELPFUL CALL CENTRE

ROTTEN ACE MAIZE MEAL I bought an Ace Mealie Meal on the 06th April 2022 and upon opening the package I discovered that the item seemed off with strings like substances and moth like substances. I immediately called the call centre and was advised to send proof of purchase as well as pictures to substantiate my complain which I subsequently sent. I was also informed that their turnaround time is 72 hours. I have been waiting for their response to this day and nothing is happening.

I waste my airtime week in and week out without any resolution, Their call centre is famous for escalated to head office and nothing is tracked to see if complaints are tracked. This morning I was so frustrated that I requested to speak to their team leader but I was once again refused to interact with a superior that can maybe try to understand where the hold up is. Their call centre agent was not helpful at all and all she could tell me was that she is following procedure. I don't know if they are not allowed to think outside the box if they clearly see that the procedure that is been followed is not yielding any positive outcomes. Such a disappointment for a big brand as Tigerbrand.

Tigerbrand should just delete me as their customer going forward due to incompetency of its employees