Products are Inferior

This company used to make a Black Cat peanut butter bar about 6 years ago. They took it off the market but relaunched this about 12 months ago...and introduced a seeded version. Luvly chocolate bars and as a cyclist...I would but about 12 at a time. The I realized that some of the chocolate bars was about half size....so I weighed them and found that one of the bars weighed 38 grms where the packaging states 48 grms. So I mailed the customer care division and after about 4 days was contacted and told that they would give me a voucher to replace the bars. I never complained because I wanted a free chocolate....i was concerned that they were being devious about their product. The reason for the mail is that the marketing and customer care division of Tiger Brands thought that it was sufficient to give me a "freeby" for two chocolates....The point is that Tiger Brands never apologized or said I that they would investigate further...it was simply a matter of "here's you voucher, ****** off". This is what happens when you trust your customer care into the hands of staff that are"Quietly Quitting"...no matter, I am sure I will find an alternate product. Such a pity....this what happens when we try and support local business. Oh, I do still have the smaller bars and photographs.