Poor quality

Tiger brands is not taking us serious as customers, last year I reported a packet of sweets that I bought ,I sent everything ass requested and after that no further communication. Yesterday we bought 2L Oros at Spargs Dutywa,the juice doesn't look normal as rhe colour is not the same as the oros ,it seems as if it has been mixed with water and after we've made it was tasting funny with unusual taste ,we looked on expiry date all is well but it's not the normal Oros we normally buy. I then sent an email with everything ,like man date,BB etc now I'm asking the list of things and also wanting to know if this juice is available for collection. I want to know what are we going to drink in the meantime, we paid r47.99 for that juice and now I must send picture and proof of purchase.What frustrates me they don't care ,they done the same last year with packet of sweets I bought but no one cam back to me with a feedback. They can collect this 3rd grade juice thyley didn't inspect before it leave the factory now I must waste the time and date.Can they please refund me my r47.99 so that I can buy another juice maybe other brands .