Poor, Pathetic and Disgusting Service

REF TB *** I bought a bottle of black cat peanut butter last year and found hard particles that were impossible to chew or breakdown. I called the customer care and logged it. They arranged to fetch the peanut butter (it was just opened) ,They also promised to provide feedback within a certain time frame . They have not delivered on their promise It has cost me more than the value of that bottle of peanut butter, to phone them, email them and my time which is most valuable. This has happened during Covid, and I have explained in DETAIL , what I can and can’t do. After a whole lit if stressful calls for months, I was allowed to speak to a manager. She promised to do a transfer to my bank account and took my banking details over the phone. This never happened. I called back , i think it was a few weeks later, then I was told I need to provide bank statements. I mentioned that this was never requested at inception. Thereafter a good few weeks lapsed, I received an e-mail requesting for a letter from my bank and tiger brands customer service centre apology for late correspondence. The voucher that was sent initially was restricted to their choice of stores. I mentioned that I never purchased the item from there and Its inconvenient for me to go redeem a voucher during Covid as I am not leaving my house. I do click and collect or accept a delivery . I paid for the item, which was contaminated and I am still waiting for a refund or replacement. They have made it impossible to go forward. I am uncomfortable in the manner that I was treated and don’t feel comfortable divulging my personal information. I did not need a bank letter or statement or identity number when I purchased the item. Neither did your company provide the same when you fetched the item from my house, which was paid for by me and is sitting with you. I suggest that senior members of this organisation make random calls to the call centre as customers to understand what the public experience and the image created by poor service delivery . Due a survey if need be. I hope this issue gets resolved speedily. Your customer careline definitely needs to be addressed so that you do not tarnish the brand that you represent. It’s heartbreaking to think about what the public who don’t have the necessary resources, go through.