Pathetic customer service.

I sent Tiger Brands the following email, "Every month we buy 2 x 2kg bags of Oats from either Checkers or Fruit & Veg in Jeffreys Bay. When we opened the one bag this month it had a “cluster” in it, see attached photo." on Wednesday 03 July 2024 at 14:00 and they responded with the following email, "Thank you for contacting Tiger Brands. A consumer care consultant will reply to you within 24 working hours." It's now Monday 08 July 2024 and I haven't heard anything from them. Is this now just another typical situation where a company has the attitude of they are doing the customer a favor and couldn't be interested in the customer's problem, or is it a typical case of them having a fancy website with a "contact us" option, but nobody actually look at this option? Either way, it's unbelievable that so called "big companies" can be so pathetically useless. Normally it's a typical case of "The fish is rotting from it's head". What happened to their reply within 24 working hours, or do they mean 24 business days, or maybe weeks? Come on Tiger Brands, start acting like a truly professional business, or is that asking too much?