I bought tastic rice 2kg when I opened it, I went them a message to make them aware they never rep****, I send the second yet no feedback, I called them from cell number *** on the 10th of April the agent was supposed to send me reference number

I bought tastic rice 2kg when I opened it, I went them a message to make them aware they never rep****, I send the second yet no feedback, I called them from cell number *** on the 10th of April the agent was supposed to send me reference number and whatsapp contact number so that I can send pictures till today I have not received anything not even an email. Below is the details of the item I bought barcode:*** Man 26-09-2022 09:12 Bb 26-09-2023 pm 07