HEALTH HAZARD PRODUCTS and lack of customer care.

I bought a ****in mix at Pick n Pay in June and when I was preparing the mix at home I found a huge piece of long hair in the mix. I took the mixture back to Pick n Pay in shock with my bowl and Pick n Pay contacted Tiger Brands to raise a complaint. Tiger Brand sent me a message confirming that my bowl with the mixture with the hair has been collected from Pick n Pay and they are investigating the issue. This was in June (2023). I have followed up numerous times with Tiger brand and have been told that it is still under investigation. I called again today 5 months later wanting to find out what their response is to my complaint and to get my bowl back. This morning I am told they will contact the correspondence team to give me feedback. I never get feedback and have been calling for 5 months. I have the pictures of this disgusting experience and health hazard and I am furious at how Tiger Brand has continued to take this lightly and no respond to my complaint. I have 2 children who love ****ins and who I was preparing this for and finding LONG PIECE OF HAIR in the mix is NOT ACCEPTABLE. I plan to take this issue further if Tiger brands has no response for me by end of this week. My reference is TB***