DO TIGER BRANDS REALLY CARE???

I sent an email to Tiger Brands on 25 February 2021 to try and find out about a Biotex product I had been using and why it was no longer available. I sent the email with photos of the product I was querying and after not receiving any response, followed up with another email on 5 March 2021. I have yet to receive a response to both my emails. I then phoned the consumer care line several days later to find out why I receive no reply to my emails. I was told they would follow up and gave me a Ref. No. B***. Two weeks went by and still nothing. I then phoned again and was told they would escalate my request. It is now 23 March 2021 I am yet to receive any feed back from Tiger Brands.