FM
Felicia M

1 reviews | Active since Sept 2017

18 Apr 2024, 09:44

Disgusting worms and rotten content in a new box of Jungle Oats - Tiger Brands refusing my refund

I recently got food poisoning after eating from a newly opened box of Jungle Oats. When I inspected the contents of the box, I was horrified to find disgusting worms and webs inside!! It seemed like they were hatching out of their co****s which already indicates that they must have been in there for a really long time. Bear in mind that this box was not meant to expire for another 7 months! I reported this to Tiger Brands on the 4th of April. They came and collected the product to send to their lab for testing. It has now been 2 full weeks and they have not sent me any feedback whatsoever! I have not even received the refund or voucher for the product that was spoilt. I can only imagine that if their rotten product gave a grown, healthy women food poisoning, what would have happened if this was fed to a child or an infant? This is absolutely disgusting and horrifying and violates over a dozen consumer and food safety regulations. I was hoping to receive my refund for my product and be done with this situation, but the lack of concern and urgency from Tiger Brands is now forcing me to take drastic measures. I will be reporting you to the NCC for violation of consumer rights since you took my money for a product that is currently in YOUR possession. You are failing to refund me for a product you took back. Does this make sense to you? I will also be reporting you to the Health Organization for food safety violations. Your food made your customer physically sick. I have this on medical record. Do you really care this little about how damaging thats going to be for your company if I report this legally? You yourself have seen the horrible and disgusting pictures and videos of what I found in that box. You can thank yourself that these pictures will be circulating the internet today. I would not have shared these at all if you did not have such a non care attitude about such a severe matter. I even sent another follow up email 3 days ago, which you responded to saying that there has been an update on my complaint which you will send through shortly, and then you didn't send anything. Do you expect me to now follow up with you again a 5th time? For a mistake made by YOUR company? Pathetic. You guys should be ashamed that this is how you run your company. You are a prime example of everything that is wrong with this country. You have now forced my hand. I will be posting these images and videos all over social media. Pathetic service from you guys and no concern for your customers health and safety at all. I will make sure you never get away with doing this to another customer again. Can't believe I am having to beg you guys for my refund. I am now reporting you legally. Congratulations.

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